GetSmarter | Support Center

Metamask FAQs

Modified on: 2018-08-22 11:07:51 +0200

Here you will find a list of FAQs regarding MetaMask.

#1. Generating Metamask wallet

Once you have installed MetaMask, you are ready to generate your MetaMask wallet. Here’s how:

  1. Click on the MetaMask (fox) icon on your browser
  2. Click “Accept” to proceed

  1. Read the Term of Use, and scroll to the bottom of the pop-up. Then click “Accept” to proceed
  2. Enter your password, then click “Create” to proceed with creating your MetaMask wallet

Back up your seed phrase by copying it to somewhere safe and/or save it as a file.

Done! You’ve created your MetaMask wallet, along with the default account (Account1).

#2. Viewing your account details

If you click on the three dots next to the account name, you will open a drop-down menu.

You may then click “view account on etherscan” to view account detail on, or “show QR code”.

If you would like other account related interactions, the drop-down menu enables you to copy your address to clipboard, or export your private key.

#3. Sending Ether with your Metamask

One of MetaMask's primary functions is to facilitate Ether transfer.

Here’s how you could send Ether from your MetaMask account:

  1. Open MetaMask
  2. Confirm the sending address/account is right. (Otherwise, click the favicon and change accounts)
  3. Click “Send”
  4. Insert the recipient address. Then, click “Next”
  5. Enter the amount of Ether you would like sent
  6. Confirm the gas price. Otherwise, click the adjust button to change
  7. Confirm transaction detail. Click “Confirm” to send
  8. The transaction ID will be displayed on your Account page

#4. Sending Tokens with MyEtherWallet

Here are some quick steps to sending tokens in MyEtherWallet while we implement native token sending!

  1. Go to
  2. Click “Send Ether & Tokens”
  3. Click “MetaMask / Mist”
  4. Click “Connect account"
  5. On the currency name, click it to select the token you want to send.


#5. How Much Ether You Need To Send Tokens

If you are using MetaMask to store tokens from a token sale or from a purchase you made on an exchange, you can manage your tokens in basically the same manner you do your Ether, with some slight differences. MetaMask doesn't have a feature to send your tokens currently - you can only view them within the browser extension.

However, if you try to send tokens without having any Ether in your account you will be told you have insufficient funds. This means you do not have enough Ether in your account to cover the cost of gas. Each transaction (including token and contract transactions) require gas and that gas is paid in Ether. You can think of this as a transaction fee.

You can remedy this by sending 0.01 ETH (Ropsten Testing Network) to that account in order to be able to make the transaction.

A standard Ether transfer TX will be 21000 gas & a gas price of 8 GWEI.

With tokens, the amount of gas is typically 200000 gas, so the total TX fee increases to 0.001 ETH (Ropsten Testing Network) - 0.002 ETH(Ropsten Testing Network).

#6. What is a token contract address

If you've tried adding a new token to track for a wallet, one of the form fields asks you for a 'Token Contract Address'. This refers to the address location of the actual token contract that manages the logic for the tokens. This does not refer to the address that holds your own personal tokens!

To find out what this address is, we recommend looking at the token's website for more information or going to and searching directly for the name of your token!

#7. Metamask accounts

In MetaMask, there are two types of accounts. The one(s) you create with your MetaMask wallet, as well as the ones you import. Imported accounts are those that you generate with your seed phrase outside of MetaMask.

When you restore MetaMask from your seed phrase your MetaMask accounts will be restored as well. Imported accounts have to be restored manually.

If you are using MetaMask with another extension/website/wallet, they are independent.

While MetaMask could interface with other wallets such as MyEtherWallet, they have separately managed Ethereum wallets. That means the wallet you create on My Ether Wallet for example, and the one you create on MetaMask separately, are not connected. You need to manage them separately and make sure you do not confuse the backup keys/phrases for both.

This will also hold true if you are using MetaMask with an exchange like Coinbase, please make sure that you are aware of this and have your accounts properly backed up.

#8. Using Metamask on multiple computers

One of the benefits of using MetaMask is that you can use your 12-word seed phrase from multiple computers to access your ETH addresses and tokens associated with your seed phrase addresses.

Though your seed phrase will give you access from any computer, you will need to set everything up again from that local machine (password, tokens, etc). So just make sure you're all backed up and you can use your account(s) anywhere.

If you have more than one ETH address associated with your seed phrase please read on:

After restoring with your seed phrase you must click the "Create Account" button from the drop down menu - for each old account you had in your original installation you must add a new account. Currently, we do not re-add them automatically. However, if you follow this step it will add your other accounts in the order they were originally created.

#9. Always Be Backed Up (How To Make Sure Your 12 Word MetaMask Seed Phrase Is Backed Up)

When dealing with cryptocurrencies or crypto assets such as Ether and ERC20 tokens, it is crucial to always be aware of and have your private keys, mnemonic phrases, and passwords backed up in case the unexpected occurs.

Backing Up When You Install MetaMask

When you create a new MetaMask account, you are prompted to accept two screens concerning privacy and terms of usage followed by a page where you enter a password. This password is what allows you to unlock your local MetaMask account as it is installed. It is important to note that if your computer crashes or if you are somehow unable to access your MetaMask account while it's unlocked, this password will not help you gain access to your funds from another machine.

The following page where you are given your 12-word seed phrase possess the most vitally important bit of information for you to record and keep safe when managing your MetaMask account.

You can write your seed phrase down on a piece of paper, store it on a flash drive, or Metamask also makes it optional to download a file containing this information.

Backing Up After You Install MetaMask

If for some reason you forgot to record your 12-word seed phrase or you lost the original copy, as long as your MetaMask account is still unlocked, you can reveal your seed phrase so you can back it up again.

Drop Down Menu > Settings > Reveal Seed Words (then follow instructions).

#10. Resetting your Metamask account

In the Settings menu, MetaMask has a "Reset Account" button. This button wipes the current account's transaction history, which is used to calculate the current account nonce.

Standard users should never have a reason to use this feature.

This is useful for developers who reset a test network but want to continue using the same account, forcing MetaMask to believe this network ID is a clean network in a fresh state.

If you require further assistance or have any other questions please do not hesitate to email us on or if you prefer speaking to us, please call us on:

UK: +44 20 3670 1791

US: +1 617 861 4750

Global: +27 21 830 9200

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