GetSmarter | Support Center

System requirements

Modified on: 2017-07-27 11:19:33 +0200

Please Note: Adobe Connect is NOT mobile compatible, so if you use a tablet or phone to connect to your Live Tutorial, you will experience issues such as losing sound, not being able to mute your microphone, you will lose connectivity and possibly not even be able to connect at all.


  • 1.4GHz Intel® Pentium® 4 or faster processor (or equivalent) for Windows 7, Windows 8 or Windows 8.1
  • Windows 8.1 (32-bit/64-bit), Windows 8 (32-bit/64-bit), Windows 7 (32-bit/64-bit)
  • 512MB of RAM (1GB recommended) for Windows 7 or Windows 8
  • Mozilla Firefox
  • Adobe® Flash® Player 11.2 or higher

Please click here to download the latest version of Google Chrome

Please click here to download the latest version of Mozilla Firefox

Please click here to download the latest version of Adobe Flash Player

Internet connection

  • 512Kbps download speed
  • DSL/cable-wired connection (NOTE: A wireless internet connection may cause issues when in the live tutorial room and is therefore not recommended.)

Headsets or headphones and microphone

  • USB-based microphones and headsets work best
  • Built-in laptop microphones may be used
  • Desktop speakers should not be used, as sound can be fed back into your microphone, causing added noise that may interfere with the session

If you require further assistance please do not hesitate to email us on or if you prefer speaking to us, please call us on:

UK: +44 20 3670 1791
US: +1 617 861 4750
Global: +27 21 830 9200

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